Privacy Policy

GetConversational.ai ("GC," "we," "us," or "our") is committed to maintaining your privacy and informing you of our privacy practices. This online privacy policy and agreement (the "Privacy Policy") covers how we collect, use, and treat data and information, including Personal Information (as defined below), that we collect, receive, process, or store in connection with our AI-driven solutions and related business activities (the "Business"). These solutions and offerings (collectively, the "Services") are typically provided to organizations or business entities (our "Client Organizations").

Note: This website is not directed to visitors from outside of the United States. If you reside outside of the United States, please refrain from accessing or using our website.

1. Scope of this Privacy Policy

1.1 Application of this Privacy Policy:

This Privacy Policy applies to anyone providing us information in the course of our Business, including:

  • Client Organizations (or prospective ones) and their authorized representatives, agents, or employees who have submitted inquiries or service request forms to GC (collectively, "Business Clients").
  • Contractors, vendors, and other service providers (collectively, "Service Providers") who support or partner with our Business.
  • Visitors of our website located at www.GetConversational.ai (the "Website") (collectively, "Site Visitors").

We use the term "you" to refer generally to any Business Clients, Service Providers, or Site Visitors (as the context permits).

2. Your Consent to this Privacy Policy

2.1 Your Consent if You are a Site Visitor:

By accessing and using our Website, you acknowledge that you have read, understand, and agree to be legally bound by this Privacy Policy. If you do not agree with the terms, please do not access or use our Website.

2.2 Your Consent if You are a Business Client or Service Provider:

Except as provided in Section 2.3, your consent to—and your affirmative agreement with—this Privacy Policy is indicated by providing us any information (including Personal Information) in connection with our Business. By providing us with that information, you affirm that you have read and agree to be bound by this Privacy Policy.

2.3 Consent by a Representative:

If you are agreeing to our Privacy Policy on behalf of a company or other legal entity, you represent and warrant that you have authority to do so, and for all purposes in this Privacy Policy, "you" includes the entity on whose behalf you are acting.

2.4 Right to Withdraw Consent:

You may withdraw your consent at any time, subject to legal or contractual constraints, by contacting us as described below in Section 19 (Contact Us).

3. The Information We Collect

We may collect the following categories of information in the course of providing Services and operating our Business:

3.1 Personal Information:

Information that identifies you as an individual (e.g., name, email, phone number, job title, etc.). Depending on the nature of the engagement, it may include:

  • Name
  • Business or mailing address
  • Email address
  • Phone number
  • Payment or financial account information
  • IP addresses and related device information
  • Other identifying details as relevant to the Services

3.2 Online Activity Information:

We collect technical and device-related information (e.g., browsing data, interactions with our Website) as well as data gathered via third-party analytics tools. In some cases, Online Activity Information can be associated with your Personal Information and will be treated as such.

3.3 Anonymous Information:

We may collect or create data that does not identify you as an individual (e.g., aggregations, statistics). This "Anonymous Information" is outside the scope of this Privacy Policy once it cannot be linked to you.

3.4 Combined Information:

If we combine or associate Anonymous Information or Online Activity Information with Personal Information, we will treat the resulting combination as Personal Information.

3.5 Sensitive Information:

We generally do not require sensitive personal information (e.g., social security numbers, health data, or detailed financials of individuals) in a B2B context. If you choose to provide it, you understand and consent that we may process it as part of our Business. You may limit sensitive data by contacting us per Section 19 (Contact Us).

3.6 Description of Collection (CCPA Categories):

We recognize various categories of personal information under applicable laws (e.g., the CCPA). We may collect identifiers, professional or employment information, and online activity data from representatives and employees of Client Organizations, subject to the usage and disclosure guidelines described in this Privacy Policy.

4. How We Collect this Information

We collect the above information through the following means and technologies:

4.1 Direct Communications:

We may receive information when you contact us (e.g., through forms, emails, phone calls) inquiring about our Services. Information you provide voluntarily will be used solely for the intended purposes.

4.2 Questionnaires, Surveys, and Feedback:

We may invite you to participate in surveys or submit feedback to help us improve our Business or Services. Participation is optional, and we use the information as submitted.

4.3 Business Communications and Materials:

We may collect business-related documents, data, or other materials you (or your organization) share with us in the course of implementing or providing our AI solutions. This data may include both Personal Information (of employees, end-users, or customers) and Anonymous Information. We treat any Personal Information in these materials per this Privacy Policy.

4.4 Cookies and Similar Technologies:

We may use cookies or tags on our Website to remember your preferences and enhance your experience. You can manage cookie preferences in your browser settings, although some features may not function properly if cookies are disabled.

4.5 IP Addresses and Logs:

We may record IP addresses, device identifiers, and log data for security, analytics, and operational improvement purposes.

4.6 Click-Throughs and Tags:

We may use "click-through" URLs in marketing emails or "pixel tags" to track engagement (e.g., if you open or click an email). This data helps us measure the effectiveness of our communications.

4.7 Offline Interaction:

When you interact with us offline (e.g., visiting our office, attending events), we may collect some Personal Information for business follow-up, security, or contractual obligations.

5. How We Use the Information We Collect

We use the information (Personal Information, Online Activity Information, Anonymous Information) as permitted under law and consistent with this Privacy Policy. Specifically, we may use the data to:

  • Provide you with the Services you request and communicate with you about our Services.
  • Allow you to provide us with Submitted Content.
  • (If applicable) Administer any promotional or marketing programs.
  • Respond to your inquiries.
  • Customize and enhance your use of our Website (e.g., personalizing your experience).
  • Provide communications that might interest you (e.g., marketing or service updates).
  • Perform analytics, quality control, market research, and assess the effectiveness of our Services, promotions, and campaigns, to improve our current offerings and develop new ones.
  • Perform internal administration, auditing, operation, and troubleshooting.
  • Disclose the information to third parties as permitted in Section 7 (How We Disclose this Information).

We may also use the information you submit to provide additional Services or business solutions if you request them.

19. Contact Us

If you have any questions about this Privacy Policy or your dealings with us, please contact us at:

GetConversational.ai
Email: hello@GetConversational.ai

PLEASE PRINT AND RETAIN A COPY OF THIS PRIVACY POLICY FOR YOUR RECORDS.

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